In an effort to make email suck less, my teams and I are implementing the following headers/subject lines to ensure the right approach to email.

this will allow recipients to setup filters, folders, etc.

Urgent:

Please read this email ahead of anything else in your inbox. this should be extremely rarely used and therefore respected that when an email is marked URGENT, it is opened as quickly as possible. this subject can supersede any of the others in this list. if could be an urgent question, notice, or action.

Action:

There is an action that the sender requests that the recipient take, this could be a task, etc. Please open this email when you are ready to take actions.

Info:

No reply necessary, the sender has information to share that is not urgent but needs the recipient to be aware of. Could be a new policy, map, article, etc. specifically – NO reply is requested, expected, or desired.

Privileged:

This information should NOT be shared. Full Stop. This information is important but sensitive and should not be forwarded.

Question:

This email contains a question, and may not contain as much context. There is a question, poll, survey etc that needs to be answered. Typically this should be used for Quick things.